Dodge Avenger: If you need assistance

Dodge Avenger: If you need assistance

The manufacturer and its authorized dealers are vitallyinterested in your satisfaction. We want you to be happywith our products and services.

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to anauthorized dealer. They know your vehicle the best, andare most concerned that you get prompt and high qualityservice. The manufacturer’s authorized dealers have thefacilities, factory-trained technicians, special tools, andthe latest information to ensure the vehicle is fixedcorrectly and in a timely manner.

This is why you should always talk to an authorizeddealer’s service manager first. Most matters can be resolvedwith this process.

• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealership.

They want to know if you need assistance.

• If an authorized dealership is unable to resolve theconcern, you may contact the manufacturer’s customercenter.

Any communication to the manufacturer’s customer centershould include the following information:

• Owner’s name and address.

• Owner’s telephone number (home and office).

• Authorized dealership name.

• Vehicle Identification Number (VIN).

• Vehicle delivery date and mileage.

Chrysler Group LLC Customer Center

P.O. Box 21–8004Auburn Hills, MI 48321–8004Phone: (800) 423–6343

Chrysler Canada Inc. Customer Center

P.O. Box 1621Windsor, Ontario N9A 4H6Phone: (800) 465–2001

In Mexico contact:

Av. Prolongacion Paseo de la Reforma, 1240Sante Fe C.P. 05109Mexico, D. F.

In Mexico City: 5081-7568Outside Mexico City: 1-800-505-1300

Customer Assistance For The Hearing Or SpeechImpaired (TDD/TTY)

To assist customers who have hearing difficulties, themanufacturer has installed special TDD (TelecommunicationDevices for the Deaf) equipment at its customercenter. Any hearing or speech impaired customer, whohas access to a TDD or a conventional teletypewriter(TTY) in the United States, can communicate with themanufacturer by dialing 1–800–380–CHRY.

Canadian residents with hearing difficulties that requireassistance can use the special needs relay service offeredby Bell Canada. For TTY teletypewriter users, dial 711and for Voice callers, dial 1 800 855-0511 to connect witha Bell Relay Service operator.

Service Contract

You may have purchased a service contract for a vehicleto help protect you from the high cost of unexpectedrepairs after the manufacturer’s New Vehicle LimitedWarranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased amanufacturer’s service contract, you will receive PlanProvisions and an Owner Identification Card in the mailwithin three weeks of the vehicle delivery date. If youhave any questions about the service contract, call themanufacturer’s Service Contract National Customer Hotlineat 1-800-521-9922 (Canadian residents, call 1-800-485-2001).

The manufacturer will not stand behind any servicecontract that is not the manufacturer’s service contract. Itis not responsible for any service contract other than themanufacturer’s service contract. If you purchased a servicecontract that is not a manufacturer’s service contract,and you require service after the manufacturer’s NewVehicle Limited Warranty expires, please refer to thecontract documents, and contact the person listed inthose documents.

We appreciate that you have made a major investmentwhen you purchased the vehicle. An authorized dealerhas also made a major investment in facilities, tools, andtraining to assure that you are absolutely delighted withthe ownership experience. You’ll be pleased with theirsincere efforts to resolve any warranty issues or relatedconcerns.

WARNING:

Engine exhaust, some of its constituents, and certainvehicle components contain, or emit, chemicalsknown to the State of California to cause cancer andbirth defects, or other reproductive harm. In addition,certain fluids contained in vehicles and certainproducts of component wear contain, or emit, chemicalsknown to the State of California to cause cancerand birth defects, or other reproductive harm.

Suggestions for obtaining service for your vehicleWarranty information